Lakesidebroadband Inc.

PRIVACY POLICY

In accordance with the Personal Information and Protection of Electronic Documents Act (“PIPEDA”), the following terms and conditions apply to the collection of personal information by Lakesidebroadband Inc. (Lakesidebroadband) from its customers.

Definitions:

Personal Information: includes information which identifies you, including your name, address, telephone number, email address, credit card or banking information, the results of any credit searches performed with your consent, internet usage and related statistics, any correspondence between you and Lakesidebroadband Inc., any correspondence directed to Lakesidebroadband Inc. in relation to your use of the services provided by Lakesidebroadband Inc.

Services: include internet access, web services, email, web design, security, and any other services provided by Lakesidebroadband Inc. from time to time.

You, Your: means the customer who purchases the Services from Lakesidebroadband Inc.

Collection:

In the course of providing the Services to you, Lakesidebroadband Inc. will collect Personal Information. Lakesidebroadband Inc. will only collect that information which is required to provide the Services to you, and any information incidental to providing the Services to you, including usage statistics.

Confidentiality, Safeguards, Retention:

All Personal Information collected by Lakesidebroadband Inc. will be kept confidential by Lakesidebroadband Inc. and only disclosed in accordance with the terms of this policy.

Lakesidebroadband Inc. has put in place appropriate safeguards to ensure that Personal Information is only accessible to those within Lakesidebroadband Inc. who require the information to provide the Services and for the internal use of Lakesidebroadband Inc. These safeguards include security passwords, locked storage for hard copies, and anonymizing software where statistical information is disclosed.

The Personal Information will be retained during the period in which the Services are provided by Lakesidebroadband Inc. to you, and for a further seven (7) year period following termination of the Services for historical statistical tracking and accounting purposes. Following the expiration of seven (7) years the Personal Information will be destroyed in a secure fashion.

Usage:

The Personal Information will be used by Lakesidebroadband Inc. to perform the Services, and only for the internal use of Lakesidebroadband Inc. in order to offer the Services. Examples of such usage will include for the purpose of tracking internet usage, billing, calculating allocation of bandwidth, determining allocation of resources, and ascertaining areas for growth of improvement of service.

Personal Information will be made available to employees and authorized contractors of Lakesidebroadband Inc. on a need to know basis and all employees and authorized contractors will be required to use the Personal Information only in accordance with the terms of this policy.

Personal Information will not be shared with any third parties or sold to any third parties except in accordance with the terms of this Policy. Personal Information may be communicated with third party contractors for the purpose of communicating to you the availability of new products from Lakesidebroadband Inc., and/or to undertake surveys of its customers for quality assurance purposes. It may also be used for the Lakesidebroadband Inc.’ business operations including personnel and employment matters, and to meet legal and regulatory requirements.

Consent and Disclosure:

When applying for the Services you consent to the collection of the Personal Information by Lakesidebroadband Inc. and the use of that information in accordance with the terms of this Policy. You consent to Lakesidebroadband Inc. disclosing the information to the following parties without prior notice to you:

a. A purchaser of the business of Lakesidebroadband Inc.;

b. Law enforcement authorities;

c. Credit reporting agencies;

d. Any association of internet service providers, in an anonymized form for the purpose enhancing statistical data for the industry;

e. Any financial institution, government or third party funding agency, in an anonymized form, for the purpose of applying for grants, loans or other funding;

f. Any other third party, in an anonymized form, for the purpose of compiling statistical data or providing analysis, for the use of Lakesidebroadband Inc.; and

g. As otherwise required by law.

In the event that Lakesidebroadband Inc. needs to disclose personal information for a purpose not set out in this Policy, Lakesidebroadband Inc. will obtain your consent to disclosure, such consent may be given orally or in writing.

Amendments to this Policy:

In the event Lakesidebroadband Inc. amends this policy it shall give you no less than ten (10) days notice of the effective date of such amendments, such notice to be given by email to the address given to us by you at the time you purchased the Services (or as updated by you) and by posting the changes on the Lakesidebroadband Inc. website at http://www.lsbb.ca. You will be deemed to have consented to the changes unless you notify Lakesidebroadband Inc. prior to the expiration of the ten (10) day period that you do not consent, or you discontinue receipt of the Services on or before the expiration of the ten (10) days.

Access to Information and Correction of Errors:

Upon request in writing to the Privacy Officer below you may request access to your Personal Information. In the event that you identify any inaccuracies in the Personal Information collected by Lakesidebroadband Inc., you are asked to please notify Lakesidebroadband Inc. in writing directed to the Privacy Officer of any corrections as soon as possible.

More Information:

If you require more information with respect to this Policy and/or the use of your Personal Information, or have any concerns or complaints regarding the use of your Personal Information, please contact Lakesidebroadband Inc.’ Privacy Officer, Robert Stevens at [email protected]

In addition, you may address any concerns to the Office of the Privacy Commission for Canada at http://www.priv.gc.ca